American Citizen Services

American Citizen Services -Information for Travelers 

The U.S. Interests Section (USINT) represents American citizens and the U.S. Government in Cuba, and operates under the legal protection of the Swiss government. The Interests Section staff provides the full range of services for American Citizens in Cuba. 

The Interests Section is located in Havana at Calzada between L and M Streets, Vedado; telephone (537) 833-3551 through 833-3559. Hours are Monday through Thursday, 8:00 a.m. to 4:30 p.m., and Friday, 8:00 a.m. to 3:30 p.m. After hours and on weekends, the number is 833-3026. Should you encounter an emergency after normal duty hours, call this number and request to speak with the duty officer. 

This section is designed to help Americans understand the services the Consular Section can offer and to provide useful information for your stay in Cuba. 

U.S. citizens who travel to Cuba are encouraged to contact and register with the American Citizen Services Unit. U.S. citizens who register at the U.S. Interests Section in Havana may obtain updated information on travel and security within the country. 

There is no access to the U.S. Naval Base at Guantanamo Bay from within Cuba. Consular issues for Guantanamo Bay are handled by the U.S. Embassy in Kingston, Jamaica. For further information on Guantanamo Bay, please contact the U.S. Embassy in Kingston at telephone (876) 935-6000 or visit its website at kingston.usembassy.gov

USINT staff provide briefings on U.S.-Cuba policy to American individuals and groups visiting Cuba. These briefings or meetings can be arranged through USINT's Public Diplomacy Office.

For general inquiries regarding U.S. passports and citizenship, or the arrest, emergency or death of an American citizen, please contact us via e-mail at havanaacs@state.gov or at the numbers listed above. Visa inquiries will be not be answered from this address.

For all inquiries regarding visas please, go to Visas for the U.S. section.

The American Citizen Services office will  be closed the first Friday of every month.